Participants

Getting Started With MY SUPPORT VIC

Whether you are new to the NDIS or changing providers, we make the process feel clear, respectful, and well supported.

Support for Different Stages of Your NDIS Journey

We support participants and families at different stages of the NDIS journey, with practical guidance and support arrangements that are easier to understand.

New Participants

New to the NDIS? We're Here to Help.

Starting your NDIS journey can feel overwhelming, especially when you're trying to understand plans, funding, and support options for the first time. At MY SUPPORT VIC, we help new participants understand their options and access supports that align with their goals and needs.

How We Can Help

  • Understand your NDIS plan
  • Learn about available support services
  • Explore support options that suit your goals
  • Understand self-managed and plan-managed funding
  • Connect with supports that meet your needs

Our team is committed to providing clear communication and culturally responsive support to help you feel confident throughout the process.

Existing Participants

Looking for a New Support Provider?

Whether your needs have changed or you're looking for a provider who better understands your goals, MY SUPPORT VIC can help. We work with participants who are already receiving NDIS supports and are looking for reliable, person-centred services.

Why Choose MY SUPPORT VIC?

  • Flexible and personalised support
  • Staff who understand your language and culture
  • Clear communication
  • Respectful and reliable service
  • Focus on independence and community participation

Changing providers can be simple, and our team can help guide you through the process.

Self-Managed Participants

You Choose How Your Supports Are Delivered

Self-managed participants have the flexibility to choose the providers and supports that best suit their needs. At MY SUPPORT VIC, we work closely with self-managed participants to deliver flexible, personalised support that aligns with their goals and preferences.

Benefits of Working With MY SUPPORT VIC

  • Flexible service arrangements
  • Responsive communication
  • Support tailored to your goals
  • Culturally responsive services
  • Clear and transparent invoicing

We aim to make accessing support simple and straightforward.

Plan-Managed Participants

Flexible Support With Professional Financial Management

Plan-managed participants enjoy flexibility in choosing providers while having their invoices managed by a Plan Manager. MY SUPPORT VIC works with many plan-managed participants and provides a straightforward and efficient service experience.

Working With Us Is Easy

  • We provide clear invoices
  • We work directly with your Plan Manager
  • We communicate clearly and promptly
  • We provide flexible support options
  • We respect your individual goals and preferences

Our goal is to make receiving support as simple and stress-free as possible.

Payments & How It Works

At MY SUPPORT VIC, we aim to make payments and service arrangements easy to understand.

We currently support
  • Self-Managed Participants
  • Plan-Managed Participants

How Payments Work

Self-Managed Participants

After services are delivered, MY SUPPORT VIC will provide an invoice directly to you. You can then claim the cost through your NDIS funding.

Plan-Managed Participants

We will send invoices directly to your Plan Manager for processing and payment, making the process simple and convenient.

Questions?

Our team is happy to explain how payments work and answer any questions you may have.

Getting Started Is Easy

Four simple steps to begin support with confidence.

1

Contact Us

Call, email, or submit an enquiry online.

2

Let's Talk

We discuss your goals, support needs, and answer your questions.

3

Create Your Support Plan

Together, we develop a support plan tailored to your needs.

4

Receive Ongoing Support

Our team works alongside you to help you achieve your goals.

Resources for Participants and Families

Helpful guides and information to support better decisions throughout your NDIS journey.

Getting Started Guide

A practical guide to the first steps, from your first conversation with our team through to setting up the right supports.

Open Resource Page

Understanding Your NDIS Plan

Learn what your plan includes, how supports are funded, and how to make the most of your approved goals and budgets.

Open Resource Page

Self-Managed vs Plan-Managed

Compare the two funding arrangements so you can better understand flexibility, invoicing, and what suits your needs.

Open Resource Page

FAQs

Answers to common questions about getting started, payments, changing providers, and culturally responsive support.

Participant Rights

Understand your right to clear information, respectful support, informed choices, and the freedom to change providers when needed.

Open Resource Page

Vietnamese Resources

Helpful content that can make NDIS information easier to understand for Vietnamese-speaking participants and families.

Open Resource Page

Frequently Asked Questions

Find answers to common questions from participants and families.

Can you help if I am new to the NDIS?

Do you support self-managed and plan-managed participants?

Can I change from my current provider?

Do you provide culturally responsive support?

How do I get started?

Ready to Talk With MY SUPPORT VIC?

Our team is here to answer your questions and help you choose support that fits your goals.

Contact Our Team
or call us at 1300 XXX XXX