MY SUPPORT VIC

Our Story

At MY SUPPORT VIC, we believe quality support is about more than providing a service. It is about building trust, understanding individual needs, and helping people feel respected, valued, and heard.

Person-centred support Culturally responsive care Trusted relationships

We recognise that many individuals and families from culturally and linguistically diverse (CALD) communities face additional challenges when accessing disability support. Language barriers, cultural differences, and navigating the NDIS can make it difficult to access the right information and services.

Our goal is to bridge that gap by providing culturally responsive, respectful, and person-centred support. We have a strong focus on supporting multicultural communities, including Vietnamese-speaking participants and families, with support workers who understand both the language and cultural values of the people they support.

At MY SUPPORT VIC, we take the time to understand your goals, communicate in a way that works for you, and deliver support that reflects your individual needs, preferences, and cultural background. We are committed to helping participants and their families feel confident, connected, and empowered to achieve the life they choose.

Our Mission

At MY SUPPORT VIC, our mission is to make quality disability support more accessible for people from culturally and linguistically diverse communities.

We are committed to breaking down language and cultural barriers by providing personalised support through a team that understands the languages, cultures, and experiences of the people we serve.

Through respectful communication, trusted relationships, and person-centred support, we help participants and their families navigate their NDIS journey with confidence, independence, and peace of mind.

Our Values

Communication

We believe good support starts with clear communication. We strive to ensure participants and families feel heard, understood, and informed every step of the way.

Cultural Understanding

We respect and celebrate cultural diversity. We recognise that language, traditions, values, and life experiences shape how people engage with support services and their communities.

Respect

We treat every participant, family member, and community member with dignity, kindness, and understanding. We respect each person's choices, preferences, and goals.

Trust

We build strong and lasting relationships through honesty, reliability, and consistency. We believe trust is the foundation of meaningful support.

Empowerment

We support participants to make informed decisions, build confidence, develop independence, and achieve their personal goals.

Community Connection

We believe everyone deserves the opportunity to feel connected and included. We encourage participation, belonging, and meaningful engagement within the community.

Quality

We are committed to providing safe, professional, and reliable support that places participants at the centre of everything we do.

Our Approach to Care

At MY SUPPORT VIC, we believe that quality support starts with understanding the person, not just the service they need.

We know that every participant has their own goals, preferences, cultural background, and life experiences. That is why we take a personalised approach to care, ensuring that support is tailored to each individual's needs and delivered in a way that makes them feel respected, comfortable, and understood.

Communication Comes First

Good support begins with good communication.

For many people and families from culturally and linguistically diverse backgrounds, language barriers can make it difficult to access services, understand information, and make informed decisions.

At MY SUPPORT VIC, we work to remove these barriers by providing support through staff who understand the languages and cultures of the communities we serve. We believe participants should feel confident communicating in the language they are most comfortable with whenever possible.

By creating clear and open communication, we help participants and families feel informed, involved, and supported throughout their journey.

Person-Centred Support

No two people are the same.

We take the time to listen, understand what is important to you, and learn about the goals you want to achieve. We then work alongside you to provide support that reflects your choices, preferences, and individual circumstances.

Your goals guide the support we provide.

Respecting Culture and Identity

Culture is an important part of who we are.

We recognise that cultural values, traditions, family relationships, and language all influence how people experience care and support. Our team is committed to delivering services that are culturally responsive, inclusive, and respectful of every participant's identity and background.

We strive to create an environment where participants feel safe, welcomed, and understood.

Building Trust Through Relationships

We believe the best support comes from strong relationships.

Our team focuses on building trust through consistency, reliability, honesty, and respect. We take the time to get to know our participants and their families because meaningful relationships help create better outcomes and a more positive support experience.

Supporting Independence and Community Participation

Our role is not only to provide assistance but also to support participants to build confidence, develop skills, and maintain their independence wherever possible.

We encourage participants to stay connected with their communities, participate in meaningful activities, and pursue goals that enhance their quality of life and sense of belonging.

A Partnership Built Around You

At MY SUPPORT VIC, we see support as a partnership.

We work alongside participants, families, carers, and support networks to ensure each person receives the right support at the right time.

By combining person-centred care, cultural understanding, and clear communication, we help people feel empowered, connected, and confident in achieving their goals.

Why Choose MY SUPPORT VIC

Choosing the right support provider is an important decision. At MY SUPPORT VIC, we understand that quality support is about more than just delivering services. It is about building trust, understanding individual needs, and helping people feel genuinely supported.

Here is what makes MY SUPPORT VIC different.

We Speak Your Language

Communication is one of the most important parts of quality support.

Many participants and families feel more comfortable speaking in their preferred language, especially when discussing important matters about their care, goals, and NDIS supports.

Our team includes staff who speak community languages and understand the cultural backgrounds of the people we support. We work to reduce language barriers and make communication easier, clearer, and more meaningful.

We Understand Cultural Diversity

We proudly support people from culturally and linguistically diverse communities.

We understand that culture, family values, traditions, and life experiences play an important role in how people access and receive support. Our team provides services that respect and value each person's cultural identity.

We Take Time to Listen

Every participant is unique.

We take the time to understand your goals, preferences, routines, and support needs. Rather than offering a one-size-fits-all approach, we tailor our services to suit what is important to you.

We Focus on Relationships

We believe trust is built through consistency, reliability, and genuine care.

Our goal is to create long-term relationships with participants and families based on respect, open communication, and understanding.

We Support Your Independence

We are committed to helping participants build confidence, develop skills, and maintain their independence wherever possible.

Our support is designed to help you work towards your goals while remaining in control of the decisions that affect your life.

We Make the NDIS Easier to Understand

Navigating the NDIS can sometimes feel overwhelming.

We provide clear information, practical guidance, and ongoing support to help participants and families better understand their options and make informed decisions about their supports.

We Put People First

At MY SUPPORT VIC, people always come first.

Everything we do is guided by respect, compassion, cultural understanding, and a commitment to helping participants live with confidence, dignity, and connection to their communities.